Frequently asked questions

Revunario is a reputation management platform for local businesses and professionals. It brings your Google reviews together, makes collecting new reviews easier and drafts your replies with AI from a single dashboard.

Any location whose local reputation matters: garages, hair salons, beauty studios, restaurants, health professionals, gyms, hotels, real estate agencies and neighborhood shops. If your customers find you on Google, Revunario is built for you.

No. Our aim is to improve your reputation where your customers actually look: Google. We do not store in-house reviews that would carry no public weight. Private feedback exists only to catch dissatisfaction before it turns into a public negative review.

The interface and the website are available in sixteen languages, including English, French, Spanish, German, Italian, Portuguese and Japanese. You choose the language of your workspace, and your review requests can be sent in your customers' own language.

Yes. Revunario queries Google from 49 points spread around your business, for each keyword you track, and shows a colour coded grid with your average position, your top 3 share and how it moves week after week. Tracking is included from the Pro plan with ten keywords, and twenty five on Premium.

A score out of 100 given to your listing, broken down by category: the listing itself, directories, your reputation and your website. Every missing point is ranked by severity and paired with what needs fixing. The audit is included from the Starter plan.

A switcher lets you move from one location to another, with counters kept separately for each. The Premium plan adds a Group cockpit: a consolidated dashboard, a comparison of your locations, a report sent automatically and an invitation covering several businesses at once.

Today: Google Business Profile for reviews, plus WhatsApp Business, SMS and email for collection. Trustpilot, Tripadvisor and Yelp are on our roadmap. See the Integrations page for the current details.

Yes. You write your replies (with help from the AI if you want) directly in Revunario. One click publishing on supported platforms is being finalized; in the meantime you copy the reply and open the platform in a single move.

The AI generates a professional reply suited to the review, to the tone you choose (warm, formal, concise…) and to your brand, signature included. You always stay in control: the draft can be edited before publishing.

You are alerted immediately, a draft reply can be generated and the review moves to the top of your action plan. Upstream, private feedback often catches dissatisfaction before it ever becomes public.

Your reviews are imported from Google Business Profile. Automatic daily syncing is being rolled out; a manual refresh button stays available at any time.

You add your customers (CSV import, manual entry or a collection link), then Revunario sends a review request by email, SMS or WhatsApp. You can also print a QR code to display in store.

Email, SMS, WhatsApp, QR code and a shareable link. You choose the channel that suits your customers best, and you can combine several channels in the same follow-up sequence.

Yes. Follow-ups on day 2 and day 5 are sent automatically if the customer has not left a review yet, within respectful time windows. They stop as soon as a review is posted.

You generate one QR code per source (checkout, table, invoice…). Every scan is measured, which shows you which touchpoint brings in the most reviews. The QR code points to your own collection page.

You import a CSV file or add your customers manually. You can segment them with tags and manage exclusions and unsubscribes to stay compliant and respectful.

The rating chosen on your collection page is recorded even if the customer stops there: it feeds your CSAT, included from the Starter plan. NPS is asked through its own link, sent after a service, and follows your promoters, passives and detractors over time. It is included from the Pro plan.

Yes, a 14 day free trial, with no credit card required to start. You explore every feature of your plan before committing.

Three plans are available: Starter, Pro and Premium, from €59 per month. They differ by the number of locations, the features included and the quotas. Full details are on the Pricing page.

SMS and WhatsApp sending works on a pay as you go basis, through credits. Each send debits one credit; you follow your balance in real time and can top it up at any moment. Emails, for their part, are included.

Yes, at any time from your billing area. A change of plan takes effect immediately. A cancellation takes effect at the end of the current period, with no extra fees.

No. Our subscriptions come with no commitment: you are free to stop whenever you want.

Yes. Revunario is designed to respect GDPR: consent, the right to be forgotten, unsubscribe handling and data minimization. Our servers and subprocessors are selected accordingly.

Your data and your customers' data belong to you. We do not resell it and do not use it for anything other than the service you subscribe to. You can export it or delete it.

Traffic is encrypted (HTTPS) and sensitive information, such as platform connection tokens, is encrypted at rest. Access is controlled by role within your team.

Yes. You can request the deletion of your account and your data at any time from your workspace or by contacting support. The deletion is permanent.

From your dashboard, you customize the widget (format, colors, theme) then copy a single line of code to paste on your site. No technical skills are needed, and the widget adapts to mobile and to dark mode.

In a few clicks: you authorize Revunario to access your Google Business Profile, then you choose the location to connect. Your reviews then flow into your dashboard.

Yes. You invite your colleagues by email and give each of them a role (owner, admin or member) that defines what they can see and do. Access management is centralized.

Through the help button on the site, the Contact page, or the Support tab of your dashboard once you are logged in. We reply within 48 hours.