The Revunario blog
Practical advice to collect more Google reviews, manage your online reputation and bring your customers back.
Google reviews: the order to tackle them in when you start from nothing
The rating does not move because most businesses start at the wrong end. Here is the order that holds, what Google actually looks at, what it costs in time, and the signs it has become urgent.
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Deleting a Google review: what actually works and what does not
Most negative reviews cannot be removed, and that is the right place to start. What Google genuinely takes down, how to report properly, and what to do about the three quarters of cases where reporting fails.
Read the articleOptimising your Google Business Profile to show up in local results
Google combines three criteria to rank local businesses: relevance, distance and prominence. The heaviest setting fits in one field, the freshness of your reviews counts more than their number, and most of the work takes an hour.
Read the articleHow to respond to a negative Google review: method and templates
The structure of a reply that defuses, five templates to adapt to the situation, the cases where Google will actually remove a review, and the sentences that make everything worse instead of calming it down.
Read the articleHow to get more Google reviews for your business
Ask at the right moment, make it a one-tap job, and follow up without pestering: the method that takes a business from a handful of reviews a year to several a week, without breaking Google's rules.
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