Every tool you need to manage your reviews and your customers
Revunario brings together review collection, private feedback, AI assisted replies, satisfaction measurement and local rank tracking. You stay in control of every action and you avoid stacking up tools.
14 days free • No credit card • No commitment
Reputation score
+6 pts this month
4.8
Average rating
37
Reviews this month
98%
Reply rate
Reviews received per week
Pillar 1: multichannel collection
Ask for a review on the channel that suits each customer
Send your requests by email, SMS, WhatsApp, QR code or short link. Follow-ups can go out on day 2 and day 5, then stop as soon as a review comes in. The sending window keeps messages from arriving at unsuitable hours.
- Email included in every plan
- QR code, short link and WhatsApp link with no credits
- SMS and WhatsApp Business API available with credits
- Automatic follow-ups stopped once the customer responds
“June customers” campaign
Auto follow-up on day 2 · stops as soon as a review is left
+31 Google reviews in 14 days
Five channels from a single screen
Pick the channel based on the contact details you have and on your customers' habits. The campaign stays centralized in Revunario.
Follow-ups that know when to stop
Reminders go out on the planned dates and are canceled automatically as soon as a response is detected.
A fast customer import
Add a CSV file, an address book or a copy-pasted list. You can check the campaign and its cost before sending.
Pillar 2: handling unhappy customers
Give customers an easy way to talk to you in private
The private feedback form is offered to every customer alongside the public review. You get an alert, you understand the problem and you can get back in touch before the situation gets worse.
- Private form open to every customer
- Email alert as soon as a complaint is sent
- Tracking inbox with statuses and internal notes
- Analysis of the sentiment and the topic of the message
Private feedback
Instant alert: the customer posted nothing publicly
An alert while there is still time to act
The customer's message lands in your tracking inbox and in your email straight away. Your team can get back in touch quickly.
Clear tracking through to resolution
Every piece of feedback moves through the new, in progress, resolved and archived statuses. Internal notes keep the context in one place.
Recurring problems become visible
Revunario helps sort messages by sentiment and by topic so you can spot the patterns that keep coming back.
Pillar 3: AI replies and content
Prepare your replies without starting from a blank page
Revunario suggests a draft matched to the rating, the text of the review and the tone of your business. You can read it over, edit it and decide when to publish. Your best reviews can also serve as the basis for posts and visuals.
- Four tones suited to positive and negative reviews
- Customizable brand voice
- Posts for Instagram, Facebook and LinkedIn
- Text generation included in the subscription
“Great team, careful work and deadlines met. Highly recommended!”
Generated reply: warm tone
Thank you so much Emma! The whole team is delighted that you like the result. See you very soon!
A tone that matches your business
Choose the level of formality, how you address customers, the emojis, the signature and the words to avoid.
Testimonials ready for social media
Turn a review into a square, story or landscape visual, then match the style to your branding before scheduling it.
You keep the final say
The draft stays editable. Direct publishing depends on which platforms are supported and on their API access.
Pillar 4: steering and satisfaction
Know what your customers think, including those who never write anything
The reputation score gathers six indicators: your rating, the volume and freshness of your reviews, your reply rate, how unhappy customers are handled and how regularly you collect. Alongside it, CSAT and NPS measure the satisfaction of everyone who will never post a review. The action plan turns all of it into priorities for the month.
- Reputation score out of 100 with six sub scores
- CSAT computed from the ratings your customers leave
- NPS with its own link, its promoters and its detractors
- Monthly action plan ranked by priority
Reputation score
+6 pts this month
4.8
Average rating
37
Reviews this month
98%
Reply rate
Reviews received per week
Customer satisfaction
CSAT
92%
NPS
+58
Measured even when the customer posts no review
A score that is easy to read
Each sub score shows one precise part of your reputation. You see what is improving and what still needs work.
Satisfaction, review or no review
The rating chosen on your collection page feeds your CSAT, even when the customer stops there. NPS is asked separately, through its own link.
Concrete priorities for the month
The action plan gathers the most useful tasks based on your data, without drowning you in a long list of recommendations.
Rank grid
5 km area · 7×7 grid
3.4
Average position
49%
Top 3
8
Tracked keywords
Pillar 5: local growth
See where you show up, street by street
Google does not show the same ranking to two people searching from two different neighbourhoods. Revunario measures your position across 49 points around your business, tracks your keywords week after week, and tells you what your listing is missing to climb.
- A 49 point grid across the area you choose
- Tracked keywords, with their weekly history
- Your listing audited out of 100, point by point
- Comparison with nearby competitors
Local ranking audit
Address, phone, categories, recent reviews, website: every point is checked, scored and paired with what needs fixing.
Positions by neighbourhood
A colour coded grid shows where you sit in the top 3, where you drop off, and how far your visibility really reaches.
Nearby competitors
Compare your rating and review volume with neighbouring businesses, then follow the gap over time.
Also included
The tools you need day to day are already there
QR codes, the widget, teams, locations and imports are built into the same space. You do not need to add several modules to get started.
QR codes tracked by placement
Create a QR code for the checkout, invoices, tables, staff or technicians. Views and clicks stay separate so you can measure which placements work best.
QR codes by touchpoint
Review widget for your website
Show your best reviews with a copy-paste script. Choose the format, the number of reviews, the minimum rating and a light, dark or automatic theme.
“Flawless service, I would come back without a second thought.”
Priya R.
“Quick reply and a very professional team. Thank you!”
Tom L.
<script src="revunario.com/widget.js">Updated automatically with every new review
Team and roles
Invite your colleagues and give each of them the rights that fit their work in Revunario.
Several locations
Move between locations from the same account, with counters kept separately for each one.
Automations ready to turn on
Turn on simple scenarios for review collection, urgent feedback and showcasing your best reviews.
Import of your customers
Add your customers with a CSV file, an address book or a copy-pasted list.
What the system changes day to day
You ask your customers more regularly, you keep better track of problems and you save time on replies.
- More reviews
- with regular review collection
- every selected customer can get a request at the right moment
- Better follow-up
- for unhappy customers
- alerts and statuses keep a problem from being forgotten
- Replies ready to go
- without starting from scratch
- drafts stay reviewable and editable before you publish
- A clear view
- of your reputation
- the metrics that matter are gathered in the same dashboard
Review collection that is transparent and compliant with Google's rules
Revunario does not sort customers by how satisfied they are and does not reward positive reviews. The same request goes to every selected customer, with an additional private space to contact you.
- An honest review is requested from every selected customer
- No gift and no discount is offered in exchange for a review
- Private feedback complements the public review, it does not replace it
Multi site network
Run five businesses without opening five workspaces
From two locations onwards the question is no longer how one listing is doing, but which one is slipping. The Group cockpit brings your businesses onto a single screen, compares them and sends its report on its own.
Consolidated dashboard
Average rating, review volume, reply rate and pending feedback for the whole network, in a single view.
Business comparison
Every location in one list, ranked on the same indicators. The one slipping stands out at a glance.
Automatic group report
A consolidated summary goes to the recipients you choose, with nobody having to prepare it.
Multi site access in one invite
A colleague gets their rights across several businesses in one go, instead of one invitation per location.
See where you show up
A 49 point grid around your business, keyword by keyword, week after week.
Explore local positionsAn approach suited to your industry
The right moment and the right channel vary from trade to trade. See the examples prepared for the local businesses Revunario covers.
Explore your industryConnected to your tools
Find Google Business Profile, WhatsApp Business, SMS, email and the other integrations in the catalog.
Explore the integrationsFrequently asked questions about the features
The answers you need to understand what is available today.
01Does Revunario publish my replies directly on Google?
Revunario prepares the draft and lets you copy it easily. Direct publishing depends on the API access granted by each platform and is still being rolled out for the services that support it.
02Are AI replies limited?
The Starter plan includes five replies per month. The Pro and Premium plans allow more usage. Text generation does not use the credits reserved for SMS and WhatsApp sending.
03Which channels are available on my plan?
Email, QR code and short link are available from Starter onwards. SMS and WhatsApp Business API are available from Pro, with a credit system.
04How are my local positions measured?
Revunario queries Google from 49 points spread around your business, for each keyword you track. You get a colour coded grid, an average position and a weekly history. Tracking is included from the Pro plan with ten keywords, and twenty five on Premium.
05What are CSAT and NPS for if I already have reviews?
Your reviews only speak for the customers who took the time to write. CSAT is computed from the rating chosen by everyone who goes through your collection page, even if they stop there. NPS is asked through a dedicated link and measures recommendation over time. CSAT is included from the Starter plan.
06How does the review widget work?
You add a script to your website, then you choose the format, the number of reviews, the minimum rating and the theme. The widget updates when new reviews become available.
07Can I manage several locations and my team?
Yes. The number of locations depends on your plan. You can also invite colleagues and assign each of them a role with the matching rights.
08How is my data used?
Customer data is used for your campaigns and to track your activity. Revunario provides for consent, unsubscribing, export and account deletion.
09What support is there if I need help?
A public help centre answers about thirty common questions, and a built in assistant guides you through it without going through a form. If the answer is not there, email support is included in every plan, and the Pro and Premium plans add priority handling.
See the system working with your own location
Create your account, add your Google Business Profile and prepare your first review request.
14 days free • No credit card • Quick setup