Online reputation
Track what is said about your business and take back control when it matters.
Google reviews: the order to tackle them in when you start from nothing
The rating does not move because most businesses start at the wrong end. Here is the order that holds, what Google actually looks at, what it costs in time, and the signs it has become urgent.
Read the articleDeleting a Google review: what actually works and what does not
Most negative reviews cannot be removed, and that is the right place to start. What Google genuinely takes down, how to report properly, and what to do about the three quarters of cases where reporting fails.
Read the articleHow to respond to a negative Google review: method and templates
The structure of a reply that defuses, five templates to adapt to the situation, the cases where Google will actually remove a review, and the sentences that make everything worse instead of calming it down.
Read the articleGet our best reputation advice
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